1. THIRD PARTY AGREEMENTS
You acknowledge and agree that this Agreement is between you and the Company, not with any third party (including, but not limited to, Apple, Google, or any mobile carrier), and that the Company is solely responsible for the Bitsika Services.
Your use of the Bitsika Services may be subject to separate agreements you may enter into with your mobile device operating system provider (e.g., Apple, Google or Microsoft), your mobile device manufacturer (e.g., Apple, Samsung), your mobile service carrier (e.g., MTN, Vodafone or AT&T), and other parties involved in providing your mobile device service.
Third party operating system providers such as Apple, Infinix and Microsoft, your phone or other mobile device manufacturer, your wireless carrier or other network provider, any other product or service provider related to your mobile device service are collectively referred to as “Covered Third Parties.” You agree to comply with all applicable third party terms of agreement when using the Bitsika Services. The Company is not a party to those agreements and has no responsibility for the products and services provided by third parties.
2. Bitsika SERVICE TERMS
The Bitsika Services allow you to make payments to and accept payments from third parties. You may use the Bitsika Services on your mobile device, or, if you are an approved merchant, you may accept Bitsika payments through your mobile application or website. Block Afranew, Inc. is a provider of payment services and all money transmission is provided by BlockAfranew, Inc., pursuant to BlockAfranew, Inc.’s licenses. The Company has no responsibility for the actions of your transfer recipient or for the subject of the transfer. We do not guarantee the identity of any user of the Bitsika Services or that a sender or a recipient can or will complete a transaction.
2. Eligibility and Account Registration
We offer one type of account, which is the personal account but can be used by businesses. You may have multiple personal account not exceeding two accounts. Personal accounts are for use in person-to-person payments with friends and family, and other people whom you know. Personal accounts may also be used to make Authorized Merchant Payments as described in this Agreement. Some features of personal accounts may be limited based on how you wish to use the Bitsika Services, how much you need to send or spend and what we know about you. We may require that you provide more information in order to complete a transaction.
4. Identity Authentication
You hereby authorize the Company, directly or through third parties, to make any inquiries we consider necessary to validate your identity and/or authenticate your identity and account information.
5. Transaction History
You have the right to receive an account history. You may view your account activity or history by logging into your Bitsika App
6. Sending Money
i. Sending Limits
We may, at our discretion, impose limits on the amount of transactions you conduct through the Bitsika Services. These limits may change from time to time in the Company’s sole discretion.
ii. Fees for Sending Money
Bitsika is free to use and you will not be charged a fee by us for any action or transaction you make on Bitsika. However, we reserve the right to charge a fee for our services in the future. If we do, we will notify you and provide a grace period before any fees are implemented.
Click here to view our fee structure
7. Payment Investigation
Payment investigation is a process by which the Company reviews certain potentially high-risk transactions. If a payment is subject to payment investigation, the Company will place a hold on the payment and may provide notice to the recipient. The Company will conduct a review and either clear or cancel the payment. If the payment is cleared, the Company will provide notice to the recipient. Otherwise, the Company will cancel the payment and the funds will be returned. The Company will provide notice to you by email and/or in the account history tab of your Bitsika account if the payment is canceled.
8. Risks, Reversals, Chargeback and Claims
When you receive a payment, you are liable to the Company for the full amount of the payment plus any fees if the payment is later invalidated for any reason. This means that, in addition to any other liability, you will be responsible for the amount of the payment, plus applicable fees if you lose a claim or a chargeback or if there is a reversal of the payment. You agree to allow the Company to recover any amounts due to the Company by debiting your balance. If there are insufficient funds in your balance to cover your liability, you agree to reimburse the Company through other means. If the Company is unable to recover the funds from your primary funding source, the Company may attempt to contact you, The Company may recover the funds from your alternate funding sources or may take other legal actions to collect the amount due, to the extent allowed by applicable law.
9. Account Balances / Source of Funds
Upon successful completion of a standard KYC, a wallet is created by the Company’s partner which will serve as source of funds when transacting on the Bitsika App. Your source of funds balance may be displayed in the Bitsika App. These funds are not held by the Company but by a third party with an Electronic Money Issuer (EMI) License from BoG. Funds held by our partner are an ancillary function of enabling money transmission and other payments and not for other benefit.The Company is not a bank or other chartered depository institution.
ii. Security Interest
To secure your performance of this Agreement, you hereby grant to the Company a lien on and security interest in your account and agree to execute any further documentation to perfect these Company rights.
You may transfer funds to any Mobile Money Account(s) or Banks Account(s) using the standard transfer option. We do not offer the ability to access funds via ATM or at retail locations.
ii. Transfer Limits
We reserve the right to limit the amount you can transfer through Bitsika at a given time.
iii. Transaction Reviews
We review account and transaction activity at various times, including when you initiate a transfer of funds out of Bitsika. This review checks for, among other things, suspicious or illegal activity, and whether your account activity and the activity of users with whom you’ve transacted comply with this Agreement. Reviews may result in:
a. delayed, blocked or canceled transfers;
b. funds being held ;
c. account suspension or termination;
d. funds being seized to comply with a court order, warrant or other legal process; and/or
e. funds you previously received being reversed (i.e., sent back to the sender’s Bitsika balance).
In connection with our review process, you may be required to provide us with additional information and/or documentation to verify your identity. We may limit your account and your access to funds until verification is completed.
Bitsika does not charge a fee for transfers out of Bitsika using the standard transfer option (i.e., transfers to Mobile Money account or Bank Account). We however have the rights to charge fees and may change fees from time to time in our sole discretion.
Click here to view our fee structure
11. Closing Your Account
How to Close Your Account As long as there are no pending or in progress transactions, you may close your account at any time. You may close your account by emailing us at email@example.com and requesting that we close your account. It may take up to 30 days for your account closure to be complete.
Limitations on Closing Your Account.
You may not close your account to evade a payment investigation. If you attempt to close your account while we are conducting an investigation, we may hold your funds for up to 180 days to protect Company or a third party against the risk of reversals, chargebacks, claims, fees, fines, penalties and other liability. You will remain liable for all obligations related to your account even after the account is closed.
12. Payment Hold
The Company, in its sole discretion, may place a hold on a payment you receive for a transaction when the Company believes there may be a high level of risk associated with the transaction. If Company places a hold on your payment, it will show as “pending” in your Bitsika account. Payment will be completed once investigation is completed.
Upon termination of this Agreement for any reason, we have the right to prohibit your access to the Bitsika Services, including without limitation by deactivating your account, and to refuse future access to the Bitsika Services by you.
14. Rules and Restrictions for Accounts
The following Rules and Restrictions for personal accounts apply to your use of a personal account under this Agreement.
Receiving Money: The Company’s and Company’s partner set limits, including limits on receiving and sending money. These limits may change from time to time in their sole discretion.
Transaction Fees for Receiving Money. These fees may change from time to time in Company’s sole discretion.
Account Errors: If your account history shows transfers you did not make, please report this by reaching out to us at firstname.lastname@example.org
1. Third Party Operating System Providers, Phone Manufacturers, and Wireless Carriers
The Bitsika mobile application works on an application linked to a particular device and operating system, such as Apple’s iOS operating system. The Company is solely responsible for providing maintenance and support services for the Bitsika Services. Covered Third Parties have no obligation to provide maintenance or support services for the Bitsika Services. Covered Third Parties have no warranty obligations whatsoever with respect to the Bitsika Services and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of the Bitsika Services to conform to any warranty provided by the Company, if any, will be the Company’s sole responsibility. The Company, not any Covered Third Parties, is responsible for addressing any claims relating to the Bitsika Services, including, but not limited to:
(i) product liability claims; any claim that the Bitsika Services fail to conform to
(ii) any applicable legal or regulatory requirement;
(iii) claims arising under consumer protection or similar legislation; and
(iv) Intellectual property claims.
Please see the Company. If you are using the Bitsika Services on an Android device, you acknowledge and agree that Android, and Android’s subsidiaries, are third party beneficiaries of this Agreement, and that Android will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third party beneficiary. Such rights may also accrue to other handset manufacturers and operating systems which participate in the Services.
2. Services via SMS or Mobile Data
The Bitsika Services allow you to make and receive payments through your mobile phone via SMS or mobile data plan. If you use the Services on your mobile phone, you are responsible for any fees that your phone service provider charges for data services, etc. Your phone service provider is not the provider of the Bitsika Services.
GENERAL TERMS AND CONDITIONS.
1. Notices to You
You agree that the Company may provide notice to you by posting it on our website and internet properties, or by emailing it to the email address listed in your account. Such notice shall be considered to be received by you within 24 hours of the time it is posted to our website or emailed to you unless we receive notice that the email was not delivered.
2. Calls to You
By Providing the Company a telephone number (including a wireless/cellular telephone), you consent to receiving auto-dialed and prerecorded message calls from the Company at that number should the need arise. However, we will never call you for promotional purposes.
3. Bitsika Websites
The Company’s Bitsika websites may feature third party offers and enable product searches. Company does not warrant that product descriptions, pricing, search results, user ratings and reviews or any other content on the Company websites is accurate, complete, reliable or current. This information is provided for informational purposes only and does not constitute an endorsement by the Company of any product, service or vendor.
4. Intellectual Property “bitsika.africa”, “Bitsika”, and all related logos, products and services described in our website and mobile applications are either trademarks or registered trademarks of the Company or its licensors. You may not copy, imitate or use them without the Company’s prior written consent. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of the Company. You may not copy, imitate, or use them without our prior written consent. You may use HTML logos provided by the Company through our vendor services, SMS tools, promotional tools or affiliate programs without prior written consent for the purpose of directing web and SMS traffic to the service. You may not alter, modify or change these HTML logos in any way, use them in a manner that is disparaging to the Company or the Service or display them in any manner that implies the Company’s sponsorship or endorsement. All right, title and interest in and to the Bitsika website and any content thereon is the exclusive property of the Company and its licensors. Certain other product or service names, brand names and company names may be trademarks of their respective owners.
It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority. The Company is not responsible for determining whether taxes apply to your transaction, or for collecting, reporting or remitting any taxes arising from any transaction.
7. Loss or Theft of Account Information, PIN, and Mobile Device.
If you believe that any of your Bitsika account registration information, PIN or mobile device containing the Bitsika App has been lost or stolen, or if your account history shows transfers that you did not make, immediately contact the Company via the Contact Us information below or by email to email@example.com
8. Notification Requirements
You should immediately notify Company if you believe:
i. There has been an Unauthorized Transaction, unauthorized access to your account, or the occurrence of another Error;
ii. There is an error in your transaction history or your transaction confirmation sent to you by email;
iii. Your password has been compromised;
iv. You need more information about a transaction listed in your transaction history or transaction confirmation email. For Unauthorized Transactions or Other Errors in your account, notify us as follows:
a. By emailing us at firstname.lastname@example.org ; or
b. Telephone Bitsika Service. When you notify us, provide us with all the following information:
• Your name, and the email address and username registered to your account;
• A description of any suspected Unauthorized Transaction or Other Error and an explanation of why you believe it is incorrect or why you need more information to identify the transaction; and
• The amount of any suspected Unauthorized Transaction or Other Error.
If you notify us orally, we may require that you send us written confirmation within 10 Business Days. During the course of our investigation, we may request additional information from you.
9. Processing Errors
We will rectify any processing error that we discover. If the error results in your receipt of less than the correct amount to which you are entitled, the Company will credit the recipient account of the MOMO transaction. If the error results in your receipt of more than the correct amount to which you are entitled, the Company will debit the extra funds from the receiving MOMO account. If the error resulted in our not completing a transaction on time or in the correct amount, we will be liable for your losses or damages directly caused by this failure, unless: (a) through no fault of ours, you did not have enough available funds to complete the transaction, (b) our system was not working properly and you knew about the breakdown when you started the transaction, or (c) circumstances beyond our control (such as fire, flood or loss of Internet connection) prevented the transaction, despite our reasonable precautions.
10. Restricted Activities
In connection with your use of our website, your account, or the Bitsika Services, or in the course of your interactions with the Company, a user or a third party, you will not:
i. violate any law, statute, ordinance, or regulation (for example, those governing financial services, consumer protections, unfair competition, anti-discrimination or false advertising);
ii. infringe on the Company’s or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
iii. act in a manner that is defamatory, trade libelous, unlawfully threatening or unlawfully harassing;
iv. provide false, inaccurate or misleading Personal Information;
v. send or receive what we reasonably believe to be potentially fraudulent funds;
vi. refuse to cooperate in an investigation or provide confirmation of your identity or any Personal Information you provide to us;
vii. attempt to double dip during the course of a dispute by receiving or attempting to receive funds from both the Company and the recipient of funds, bank, or credit card issuer for the same transaction;
viii. use an anonymizing proxy;
ix. control an account that is linked to another account that has engaged in any of these restricted activities;
x. control or possess more than one account without authorization from the Company;
xi. conduct your business or use the services in a manner that results in or may result in complaints, disputes, claims, reversals, chargebacks, fees, fines, penalties and other liability to the Company, a user, a third party or you;
xii. use the Service to make transactions for the purpose of earning rewards, perks, miles, points, etc. with your bank account;
xiii. disclose or distribute another Bitsika user’s Personal Information to a third party, or use the information for marketing purposes unless you receive the user’s express consent to do so;
xiv. send unsolicited email to a user or use the services to collect payments for sending, or assisting in sending, unsolicited email to third parties;
xv. take any action that imposes an unreasonable or disproportionately large load on our infrastructure;
xvi. facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information;
xvii. use any robot, spider, other automatic device, or manual process to monitor or copy our website without our prior written permission;
xviii. use any device, software or routine to bypass our robot exclusion headers, or interfere or attempt to interfere, with our website or the services;
xix. take any action that may cause us to lose any of the services from our internet service providers, payment processors, or other suppliers;
xx. use the Bitsika Service to test credit card behaviors.
11. Acceptable Use
You agree you will not use the Bitsika Services to violate any law, statute, ordinance, or regulation relating to but not limited to sales of:
i. counterfeit goods;
ii. narcotics, steroids, certain controlled substances or other products that present a risk to consumer safety;
iii. drug paraphernalia;
iv. items that encourage, promote, facilitate or instruct others to engage in illegal activity;
v. items that promote hate, violence, racial intolerance, or the financial exploitation of a crime;
vi. items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction;
vii. ammunition, firearms, or certain firearm parts or accessories; or
viii. certain weapons or knives regulated under applicable law; You further agree that you will not use the Bitsika Services to conduct transactions that:
ix. show the personal information of third parties in violation of applicable law;
x. support pyramid or ponzi schemes, matrix programs, other “get rich quick” schemes or certain multi-level marketing programs;
xi. are associated with purchases of annuities or lottery contracts, lay-away systems, off-shore banking or transactions to finance or refinance debts funded by a credit card;
xii. are for the sale of certain items before the seller has control or possession of the item;
xiii. are by payment processors to collect payments on behalf of merchants;
xiv. prescription drugs and devices involve gambling, gaming and/or any other activity with an entry fee and a prize, including, but not limited to casino games, sports betting, horse or greyhound racing, lottery tickets, other ventures that facilitate gambling, games of skill (whether or not it is legally defined as a lottery) and sweepstakes unless the operator has obtained prior approval from the Company and the operator and customers are located exclusively in jurisdictions where such activities are permitted by law; or provide certain credit repair or debt settlement services involve the sales of products or services identified by government agencies to have a high likelihood of being fraudulent.
12. Legal Compliance
You are solely responsible for ensuring that your use of the Bitsika Services is in conformance with applicable laws and regulations under the Republic of Ghana.
13. Your Liability - Actions We May Take
You are solely responsible for ensuring that your use of the Bitsika Services is in conformance with applicable laws and regulations under the Republic of Ghana.
i. Your Liability, You are responsible for all reversals, chargebacks, claims, fees, fines, penalties and other liability incurred by the Company, a Bitsika user, or a third party caused by or arising out of your breach of this Agreement, and/or your use of the Bitsika Services. You agree to reimburse the Company, a user, or a third party for any and all such liability. You acknowledge that you are responsible for the accuracy of all payments sent using the Bitsika Services, including but not limited to the accuracy of the amount paid and the recipient. The Company shall not be responsible or in any way be held liable due to inaccurate payments, including but not limited to sending an incorrect amount of money or sending money to an incorrect recipient.
ii. Actions by the Company: If we have reason to believe that you have engaged in any restricted activities, made excessive or unexplainable transactions, violated any parts of this Agreement or provided any incorrect information, we may take various actions to protect the Company, another Bitsika user, a third party, or you from reversals, chargebacks, claims, fees, fines, penalties and any other liability. The actions we may take include but are not limited to the following:
i. We may close, suspend, or limit your access to your account or the Bitsika Services (such as limiting access to any of your funding sources, and your ability to send money, receive money, or remove financial information;
ii. we may contact users who have sent you money, contact your bank, and warn other users, law enforcement, or impacted third parties of your actions;
iii. may update inaccurate information you provided us;
iv. we may refuse to provide our Bitsika Services to you in the future;
v. we may take legal action against you.
The Company, in its sole discretion, reserves the right to terminate this Agreement, access to its website, or access to the Service for any reason and at any time upon notice to you and payment to you of any unrestricted funds held in custody for you.
14. Account Closure, Termination of Service, or Limited Account Access
If we limit or close your account or terminate your use of our Services for any reason, you may contact us and request restoration of access if appropriate. However, if we deem you violated this Agreement, restoration is at our sole discretion. You may stop using the Bitsika Services at any time or may close your accounts by contacting us. The Company, in its sole discretion, reserves the right to terminate the Bitsika Services, to terminate this Agreement, or to terminate your access to the Bitsika Services for any reason and at any time. If we terminate or limit your use of our Bitsika Services for any reason, we will use commercially reasonable efforts to provide you with notice of our actions.
15. Liability of The Company for Failure to Complete Transfers
If the Company does not complete a request of transfer, or using your saved payment information, on time or in the correct amount according to this Agreement, the Company will be liable for your losses or damages to the extent required by law. The Company will not be liable:
i. If, through no fault of the Company, you do not have enough money in your Mobile Money account, and the Company is unable to charge the transaction, for reasons including but not limited to you exceeding any applicable credit limit;
ii. the funds in your account are subject to legal process or other encumbrance restricting their use;
iii. If the Bitsika Services were not working properly and you knew about the breakdown when you started the transfer;
iv. If the failure results from a failure of a Mobile Carrier that issues the Mobile Money account linked to your account, or the Company is unable to access a linked Mobile Money account for any reason other than due to the Company’s fault;
v. any action taken by us in accordance with any instruction given by any person with actual,constructive or implied authority to act on your behalf;
vi. us suspending or terminating any Services provided to you in order to comply with law, regulation or the instructions or requests of a relevant regulatory or governmental authority;
vii. If you provided inaccurate or incomplete information regarding the transfer;
viii. If the transfer appears suspicious, fraudulent, or unauthorized, and Company cannot confirm that it is a legitimate transfer, or if the account of either user involved in the transfer is under investigation by the Company or if the transfer is or appears to be prohibited by any applicable law or rules
16. Disclaimers of Warranty; Damages Exclusions
Unless otherwise prohibited by law, you assume all responsibility for your use of the Bitsika Services and use them at your own risk. To the fullest extent permissible under applicable law, all such representations, warranties, guarantees and conditions are disclaimed, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement of intellectual property rights, or other terms which might otherwise be implied by statute, common law or in equity. The Company does not warrant that the services will be uninterrupted or error-free, that defects will be corrected, or that the services, or the servers that process information for the services, are free of viruses, bugs or other harmful components. On behalf of the Company, Covered Third Parties, and each of our respective affiliates, vendors, agents and suppliers, the Company makes the following disclaimers set forth in this section: the Bitsika Services are provided on an “as is”, “as available” and “with all faults” basis, without any representations, warranties, guarantees, or conditions of any kind, express, implied or statutory, including, but not limited to, any warranty as to the use or operation of the services, or the information, content or other materials related to the services, whether provided by the Company, any third party, or any of the Covered Third Parties. Neither the Company, nor any third party, nor any of the Covered Third Parties warrant nor make any representations regarding the use or the results of the services in terms of correctness, accuracy, timeliness, reliability, or otherwise. You assume the entire cost of all necessary maintenance, repair, or correction to any equipment you use in accessing any of the services, including, but not limited to, your mobile phone or other device.
THE COMPANY IS NOT LIABLE FOR THE CONSEQUENCES OF YOU CHOOSING TO SHARE ANY PAYMENT DETAILS ON SOCIAL MEDIA OR WITHIN THE BITSIKA SERVICES, AND YOU AGREE TO HOLD THE COMPANY HARMLESS AND INDEMNIFY THE COMPANY FROM ANY LIABILITY arising from the actions or inactions of any external social media network in connection with the permissions you grant to the external social media network. None of the Company, any third party (including, without limitation, the Bank or Shift), or the Covered Third Parties, or any of their respective affiliates, vendors, agents or suppliers will be liable for, and you agree not to seek against any of the foregoing, any damages of any kind arising from the use of the services, including, but not limited to, indirect, special, incidental, punitive, exemplary, consequential damages or damages resulting from the use of service, loss of use of the service, lost data, lost profits, or business interruption arising out of or in any way connected with the use of the services, any delays in the services, or the inability to use the services, or any portion thereof, whether based on contract, tort, negligence, strict liability or otherwise, even if all or any of us have been advised of the possibility of such damages and even if any remedy fails of its essential purpose. The Company does not have any control over any products or services that are paid for with our services and the Company cannot ensure that any party you are dealing with will actually complete the transaction or is authorized to do so. The Company will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issuances are processed in a timely manner but the Company makes no representations or warranties regarding the amount of time needed to complete processing because the Company is dependent upon many factors outside of our control, such as delays in the banking system or international mail service among others.
17. Limitations on Liability
Except as otherwise EXPRESSLY provided in this agreement, and to the extent permissible under applicable law, the Company’s cumulative liability to you for any claims or damages arising out of or related to your use of the Bitsika Services shall not exceed the greater of the fee you paid to the Company for the use of the Bitsika Services or 1,00 cedis. These limitations on liability apply to: anything related to a service or any application or content made available through any such service; and claims for breach of contract, breach of warranty, guarantee or condition, strict liability, negligence, or other tort to the extent permitted by applicable law. These limitations on liability also apply even if: repair, replacement or a refund for the service does not fully compensate you for any losses; or the Company, any third party (including, without limitation, the Bank or Shift) or a Covered Third Party knew or should have known about the possibility of the damages. These limitations on liability will apply to the maximum extent permitted by applicable law, even if any remedy fails of its essential purpose.
18. License Grant
You agree to defend, indemnify and hold harmless the Company and its parent, affiliates, officers, directors and employees from any claim or demand (including any damages, losses, expenses and attorney’s fees resulting therefrom) made or incurred by any third party due to or arising out of your breach of this Agreement and/or your use of the Bitsika Services.
20. Assumption of Rights
If the Company makes a payment to you for a claim, reversal or chargeback that you file with us against a recipient of your payment, you agree that the Company assumes your rights against the recipient and third parties related to the payment and may pursue those rights directly or on your behalf, in the Company’s discretion.
21. Release of the Company
If you have a dispute with one or more users relating to payment, the Company is not responsible for any such dispute and you hereby release the Company (and our officers, directors, agents, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes.
22. Modification of Terms
We may amend this Agreement at any time by posting a revised version on our website. The revised version will be effective at the time we post it unless it contains material changes. If we make changes to our Agreements with you that either reduce your rights or increase your responsibilities, we will provide 12 days notice to you before the changes become effective. By using the Bitsika Services after a new Agreement has been posted, you agree to the revised Agreement.
In the event of termination of this Agreement or the Bitsika Services, the terms in this Agreement that by their nature are continuing shall survive such termination, including but not limited to the disclaimers and limitations of liabilities.
24. Force Majeure
We shall not be liable for any delay or failure in the performance or in delivery or shipment of materials, or for any damages suffered by you by reason of such delay or failures, directly or indirectly caused by or in any manner arising from or connected with acts of God, acts of public enemies, riots, strikes, acts of governmental agencies, labor difficulties, failure of our power, telecommunications or other suppliers, delays in securing or shortages of raw materials, breakdown or destruction of any system or equipment, or any other cause or causes beyond our control, whether or not similar to those enumerated herein.
If you have questions or concerns regarding this Agreement or your Bitsika account, or any feedback that you would like us to consider, please email us email@example.com